Refund policy

30-Day Money-Back Guarantee

If you're not happy with your NOCTIVE cologne balm, you can request a refund within 30 days of delivery, even if the jar has been opened. The following conditions apply:

1. Request by email. Email support@noctiveformen.com within 30 days of delivery with your order number and a photo of the jar. We will reply with the return address.
2. Return the jar. Ship the jar back using a tracked shipping service. Return shipping is paid by the customer. Returns without tracking that are lost in transit cannot be refunded.
3. Product remaining. At least half of the product must remain in the jar.
4. What is refunded. Refunds cover the price paid for the returned jar(s). Original shipping charges are non-refundable. In "Buy 2, get 1 free" orders, the free jar is not refundable.
5. Timing. Refunds are issued to the original payment method within 10 business days after we receive and inspect the return.
6. Limit. One refund per customer or household.

Damaged, wrong or lost orders

Contact us within 7 days of delivery (or of the expected delivery date) with your order number and photos, and we will replace the item or refund it at no cost to you.